Support
A question, a bug, a request about your data? Write to benjamin@webstratege.co. We reply within 2 business days, in English or French.
To speed things up, include your iPhone model, your iOS version and the email address of your Bizonik account.
FAQ
What is free and what is paid?
Downloading, creating an account and the free plan cost nothing, forever: every recipe, your goal and daily targets, your food log by hand, water tracking, your weight and trend, a shopping list for one person, your impact, your own recipes and sharing, and exporting your data. Two subscriptions go further:
- Lapin: better nutrition (meals by photo or in a few words estimated by Bizonik, product scanning, batch cooking and cook mode, shopping for several people, micronutrients and deficiencies, extras).
- Gorille: everything in Lapin, plus training (strength programmes, guided workouts, lifting history, daily score).
Prices and durations are shown in the app before purchase.
How do I subscribe?
In the app, open the plans screen and choose Lapin or Gorille. Payment goes through your Apple ID. The subscription renews automatically unless cancelled at least 24 hours before the end of the current period.
How do I cancel my subscription?
On your iPhone: Settings, then your name, then Subscriptions, then Bizonik, then Cancel Subscription. You keep access until the end of the period already paid.
Deleting the app or your account does not cancel the subscription: Apple manages it, so you have to go through Settings.
How do I switch plans?
Same place: Settings, your name, Subscriptions, Bizonik, then choose the other plan. Apple applies the change under its rules (immediately when upgrading to Gorille, at the end of the period when moving back to Lapin).
I changed iPhone and can’t find my subscription
Log in with the same Bizonik account, then tap Restore Purchases (plans screen or Account page). Use the same Apple ID you bought with.
How do I get a refund?
Payments are collected by Apple, and Apple decides on refunds. Request one at reportaproblem.apple.com.
How do I delete my account?
In the app: Account, then Delete my account, then confirm. Everything is erased: profile, food log, photos, measurements, workouts, recipes. It is permanent. Export your data first if you want to keep it, and cancel your subscription in iOS Settings.
You can also request deletion by email at benjamin@webstratege.co, from your account’s email address.
How do I get a copy of my data?
In the app: Account, then Export. You get a JSON or CSV file.
Are calories and macros accurate?
No, they are estimates: they can get a food or a portion wrong. You can correct every result. If you have an allergy, always check the product label. Bizonik does not give medical advice.
Where do my photos go?
They are stored on our server in Switzerland, and sent to our AI provider (Anthropic) for the time of the analysis if you have turned on AI features. They are never sold or used for advertising. Details in the Privacy Policy.
I forgot my password
Write to us from your account’s email address at benjamin@webstratege.co.